As the manufacturer/distributor of various products offered on the market, smart things provides a seller’s warranty of 2 years on each of these products.
For end customers, this begins on the date of the sales receipt (dealer to consumer) and for commercial customers, it begins on the date of manufacture.
The warranty service consists of smart things supplying its direct customer/buyer with free repair or replacement for all products with defects that are demonstrably based on a material and/or manufacturing defect. Products claimed under warranty must have been used in accordance with their intended purpose and installed and used in accordance with the operating and assembly instructions.
A warranty claim is excluded if the defect is due to external influences, e.g. overvoltage. The warranty claim is also void if repairs or interventions have been carried out on the product by persons without authorisation from smart things.
A commercial customer entitled to a guarantee will offer the end customer/consumer, within the framework of the guaranteed free replacement of goods, a service subject to a charge for the purpose of dismantling and reassembly of the guaranteed product, if this is necessary for the replacement.
This guarantee is provided in addition to the statutory liability for defects (warranty) and does not limit these rights or mandatory liability claims.
Warranty services do not cause an extension of the warranty nor do they set a new warranty period in motion. There are no further claims arising from this guarantee.