Manufacturer’s guarantee

As the manufacturer/distributor of various products offered on the market, smart things provides a seller’s warranty of 2 years on each of these products.
For end customers, this begins on the date of the sales receipt (dealer to consumer) and for commercial customers, it begins on the date of manufacture.

The warranty service consists of smart things supplying its direct customer/buyer with free repair or replacement for all products with defects that are demonstrably based on a material and/or manufacturing defect. Products claimed under warranty must have been used in accordance with their intended purpose and installed and used in accordance with the operating and assembly instructions.

A warranty claim is excluded if the defect is due to external influences, e.g. overvoltage. The warranty claim is also void if repairs or interventions have been carried out on the product by persons without authorisation from smart things.

A commercial customer entitled to a guarantee will offer the end customer/consumer, within the framework of the guaranteed free replacement of goods, a service subject to a charge for the purpose of dismantling and reassembly of the guaranteed product, if this is necessary for the replacement.

This guarantee is provided in addition to the statutory liability for defects (warranty) and does not limit these rights or mandatory liability claims.

Warranty services do not cause an extension of the warranty nor do they set a new warranty period in motion. There are no further claims arising from this guarantee.

Submitting the warranty

The return procedure for warranty should be as follows:

1. please contact us by email with details of the item in question, the order date and the serial number of the item (if applicable).
2. after confirming the warranty status, we will reply with the correct return form and assigned RMA number. Note: Do not ship goods for warranty service without an RMA number. Acceptance will be refused and returned to you with postage due.
Include the completed RMA form in your package. Follow the RMA form for complete return instructions.
smart things will cover the cost of return shipping.

Warranty claims must be made to the respective seller of the product.

The warranty applies to all products sold by smart things to consumers since 01/01/2018 and to all products sold to commercial customers with a date of manufacture from 01/2018. The warranty may be amended or cancelled by smart things at any time with effect for future sales.

This warranty is governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).