FAQ

Is sDock Air compatible to the new iPad Pro 9.7 inch?
The smaller version of the new iPad Pro's fits perfectly in our existing sDock Air as the size has not changed at all. During the tests we recognized that the sound produced by the four speakers is really phantastic. Although the speaker openings are inside our holding bars the wall works like a reflector and gives a really good sound.


sDock Air and iPad Air
Our sDock pro 2 has been developped for iPad 4 before Apple introduced the iPad Air. As the geometry of the iPad Air is a little bit different in the connector area, there were few iPad Air that did not work 100% with the sDock pro in our first production lot. This possible fault has been solved in the serie in the meantime.
If you should realize problems with the electrical connection between sDock pro2 and iPad Air, please contact your dealer. We will find a solution for you.


Is there an upgrade of sDock pro for Lightning-Connector?
Current sDock can be upgraded with a small upgrade kit. Everyone able to change a battery can manage this: two screws under the type label are to be solved, board exchange, screw together again; stick new type label. Ready.
The upgrade kit consists of a new board and a new type label.
Watch the upgrade Kit movie.


Is sDock pro compatible with any cases, covers?
sDock pro is compatible with the iPad Smart Cover, in our opinion one of the most brilliant products of the last years. We leave the iPad with his fantastic design very purely and thinly. The aluminium at the back needs no protection, only the display.


Can my iPad be scratched when inserting into the sDock?
No, donĀ“t worry. The iPad slides over the acrylic surface of the picture frame. The iPad housing is much stronger than the scratch-resistant acrylic glass. We use prototypes for several years now and there are neither marks or scratches on the acryl nor on the iPads backside. But note: Please, never insert an iPad without the acrylic surface in the photoframe! Then grinds aluminum on aluminium :(


Won't the plexiglass surface be scratched very fast?
No, we use scratch-resistant acrylic glass.

Will the springs of the photoframe restist the permanent use?
Yes, we tested the springs in an endurance testing:

  < Watch the movie.


Why are USB micro Slots in sDock instead of USB A?
We decided for USB micro because it's smaller and stronger than USB A. It is recommended as a standard for mobile devices from the EU. The delivered cable (1,5m) joins micro USB with USB A. So it fits in the Original Apple power-supply.


How many degrees can the sDock rotate?
You can rotate sDock 90 degrees against clockwise into landscape. Then the home button is on the right hand side; all control elements stay always accessible.


How can I change a photo?
How is the Plexiglass surface attached?
The Plexiglass is fixated at the upper and lower edge by rubber lips. You can press the Plexiglass panel out with two "little levers" at the backside of the photo frame.


Is there a sDock mini for iPad mini?
Not yet. But we will develop it ;) You can use sDock pro 2.


Is there an approved inwall power supply for the iPad?
sCharge is the suitable inwall power supply for iPads.


Is the inwall power supply sCharge compatible to sDock pro or only to sDock pro 2?
Our sCharge can be used with both sDocks and with most common inwall gang box. You can find detailed info in the sCharge specsheet.

Do you have any questions?
Send us an email info@smart-things.com
or use our contact form.